I live out of state and wanted to send my parents something to celebrate their 32nd anniversary. For the first time I felt like the flowers I ordered for someone were as beautiful as the pictures online!
The quality and service at Plantation Florist has always been exceptional. I've used them for years now and have never been disappointed. The owner and staff are very friendly and always go out of their way to help. This year was no exception, I wanted to send flowers to my mom for mothers day but had no idea what she would like. As always they delivered the most amazing arrangement of flowers ever to my mom on time as promised. She called me crying with gratitude and of course I had to give all the credit to Plantation Florist!
I went in person and spoke with the owner, Kim, on 2/15/17. I had picked out the casket spray for my Grandmother's funeral, ordered and paid at the store. Kim told me she would coordinate the times with the funeral home. I told her the funeral would be on 2/19/17. At that point, I thought I was good to go. I was so wrong. I show up at the funeral on the 19th and my Grandmother's casket was bare; no flowers!!! So instead of being able to mourn the loss of my Grandmother, I had to spend an hour and a half with the funeral home trying to contact this place. When we finally got in contact with Kim, she said her delivery driver messed up and she would fire him on Monday. She did tell me she would go into the shop that evening and get me a refund, but then said "She wished there was something she could do". Well at this point there was still 45 minutes left before her actual service started, which i told her. There was no offer of someone bringing something else before the services started. Seriously!!! I'm at my Grandmother's funeral, she has no flowers on her casket and the owner of the store gives me an "I'm sorry, I wish there was something I could do". So after our conversation Sunday, she calls me Monday and said she was so upset she couldn't sleep. She said she was refunding me my money (she said she was going to do this the day before) and she was going to make a silk grave side arrangement free of charge. She said she would call us in a couple of days when it was done. It is now March 2nd, and I am still waiting on that phone call. She did refund my money, but seriously, this place turned a horrible time for my family and made it so much worse. Thank you Kim for doing the least amount possible to correct this problem! I don't know how you are still in business. This was not a Birthday or Anniversary that you get more of it was a final goodbye to an incredible woman that deserved so much more.
Failed to deliver in a timely manner, and failed to advise me of the failure to deliver in a timely manner (I had to call and inquire). Save yourself the aggrivation and use a different florist.
Friendly staff, I purchased a "just because" one of a kind designed bouquet for under $7.00.
Plantation Florist Gifts is a US Florist based in Goose Creek, South Carolina. Plantation Florist Gifts is located at 105 Thomason Blvd, Goose Creek, SC 29445, USA.
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