Visited this store on June 28th. Requested help from the young lady at the counter and she reached out to staff. A gentleman responded and once I told him what I needed help with, he immediately explained that there was no way he could tell me what blade I needed for my edger. I wasn't understanding so he showed me the blades he had in the store. I explained to him that the last gentleman helped me by seeing which blade would fit my edger. The gentlemen proceeded with saying he could not do that because the store was busy and he didn't have any available staff to assist me being that he was short due to staff being at lunch. I asked him if he could tell or show me what tools I needed and he explained, he didn't have time. I proceeded to find my own tools and requested assistance again because what I needed had to be removed from the shelf by the associate. Another gentleman assisted me and he was pleasant. I went to the counter to explain to the cashier that I was purchasing the equipment but in order to get the rest of what I needed, I had to remove the old blade. I had the hardest time with the tool and the 1st gentleman approached me. I asked if he could show or tell me why the tool wasn't working and he went on to say that he could not do so and no from the store should have done it in the beginning. I understood but wasn't a about to buy a tool, I could not work or get to work. His response was, you weren't paying attention when the guy did it? Perhaps you should go to Driggers in Summerville where they remove parts for the customer. I grabbed my tool and wallet and proceeded out the door, before completely leaving I asked what was the difference between the guy that was standing outside with an associate asking for help. He explained the guys issue was different and didn't concern me. When I called back to speak with the manager and request the number to the corporate office, I was told to look it up on the internet. The gentleman proceeded with saying he was the owner and he remembered my interaction with his manager and they have nothing to say to me and hung up the phone. I called back and a young lady answered, I requested the corporate office information again and she stated, she was told not to talk to me and do not call back. Can't get any racist or more prejudice than this folks!!
Less than a star, walked in 10 mins to close, had 5 items in my hand to purchase within 3 min, in the five min I was there 4 different people were rushing me out the door, they didn't want my business. Never will I go there again
I went to Lowe's and all I heard was crickets. No one ever around to help. Walked in here and a guy immediately greeted me like they do at most Ace and asked if I needed help finding anything. I said I did and he handed me off to a guy who helped me find exactly what I needed. In and out in less than 10min. I'm not sure about those other people below but I've always had a pleasant experience.
Plenty of help... don't have to look for anyone...greeted at the door...asked if they could help us find anything...Great service.
I love looking around this store. They tend to have more variety of hardware than the big box stores.
Duncan Ace Hardware is a US Hardware Store based in Goose Creek, South Carolina. Duncan Ace Hardware is located at 925 Red Bank Rd, Goose Creek, SC 29445, USA.
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